HOW SECURE IS YOUR WEBSITE?

We use the latest security technology to protect your personal information. When you enter your personal details in the checkout pages you are in a secure web site.

Most browsers display a small padlock symbol on your browser to reassure you this is secure. Some operating systems will display a message too stating that you are entering into a secure web site.

WHAT HAPPENS IF THE PRODUCT I ORDERED IS NOT IN STOCK?

We will inform you via email or by telephone with an indication of the availability date. If this situation occurs we will dispatch your order as soon as we receive the product.

Please note that all items are not generally kept as stock items and need to be ordered direct from the manufacturer. This is normal practise in the industry.

CAN PERSONALISED GOODS BE EXCHANGED?

Please Note: All personalised product cannot be exchanged so please ensure to order the correct size and personalisation details when purchasing.

If however, the product is later deemed to have a fault of manufacture your statutory rights remain unaffected, and we will be pleased to offer a refund or exchange according to your wishes, as is normal procedure.

WHAT HAPPENS IF THERE IS A FAULT WITH A PRODUCT?

If you find a fault has occurred with a product please return the item preferably in a clean and dry condition to: 


Castra Print

Moorside Business Park,

Taybray House,

Unit 29,

Colchester

CO1 2ZF

Make sure you include a covering note with your name/address/contact telephone no. or email address, clearly explain the reason for return along with the outcome you would like (replacement, exchange or refund). We endeavour to deal with returns within 3-5 working days, however this may extend at busy times of the year.

We suggest you use a recorded method of return (check which is appropriate with carrier). We cannot be held responsible for items lost or delayed in transit on the way back to us.

Returns Instructions

Upon the delivery of the goods ordered or at such time as the goods are first tendered for delivery on our behalf to you, the risk of damage to or loss of the goods ordered shall pass to you. However, at all times the legal and equitable title in the goods ordered shall not pass to you and shall only do so, if and when, we have received the clearance of your full payment for the goods and any interest due under these Terms and Conditions.

We are obliged to reserve all our legal rights in the goods ordered until title in the same passes to you under these Terms and Conditions. Contact us for a returns form. Complete the Returns Form
indicating whether you would like a refund or exchange. Package the merchandise to prevent damage,
enclosing the Returns Form. Send the merchandise using registered post or other secure method of delivery, retaining the receipt until you have received credit for your return. Proof of posting is not proof of delivery.

Please note that the return costs are not pre-paid. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. In cases where we do refund return postage, we will only refund the cost of standard Royal Mail
registered post. If you choose to use any enhanced return option, such as Special Delivery, this will be at your expense. Returns are sent at your risk

Delivery Options

All items are not kept as stock items and have to be ordered from our suppliers. This process is normally complete in 7-14 working days, however where possible we will try to deliver sooner.

• UK Standard Delivery (3-5 Working Days) - (Monday-Friday)
  A signature is required and if not available a card will be left for the customer to contact the local depot or collect from a pick up point. All consignments to the UK are up to 30kg, (not including Scottish Highlands, N. Ireland, Isle of Man, Scilly Isles and Channel Isles)

• UK Express Delivery (1-2 Working Days) - (Monday-Friday)
  A signature is required and if not available a card will be left for the customer to contact the local depot or collect from a pick up point. All consignments to the UK are up to 30kg, (not including Scottish Highlands, N. Ireland, Isle of Man, Scilly Isles and Channel Isles)

• DHL UK Express Delivery (Next Day Before 12pm) - (Monday-Friday)
  A signature is required and if not available a card will be left for the customer to contact the local depot or collect from a pick up point. All consignments to the UK are up to 30kg, (not including Scottish Highlands, N. Ireland, Isle of Man, Scilly Isles and Channel Isles)

PLEASE NOTE: CUT OFF TIME FOR EXPRESS DELIVERY SERVICES IS MIDDAY

We cannot be held responsible for any delays that occur in transit. Please note that we are unable to accept orders with delivery to PO Box number addresses.

Please note that we are unable to deliver to certain locations around the world.

Our opening hours are,

• Monday to Friday - 8am -6pm
• Weekends - 10am - 4pm

*Please be advised this is an industrial unit and not a store. It is therefore not available for customer meetings.